Frequently Asked Questions
Yes, we’ve decorated and coordinated weddings and events all around our beautiful province of New Brunswick. If you are looking for our services and are planning a wedding or event outside of the city, it’s important that you reach out to us ASAP as we need to ensure we would have the additional staff to take on a wedding or event a little further from home.
Because of all the amazing benefits outlined in our wedding and event planning page, we advise that you hire a professional right after you say “Yes.” The average engagement duration is 16 months, so that would be a great time to hire your dream coordinator.
Many venues provide their own onsite coordinator, however, that person is not your hire and is employed by the venue. An onsite coordinator is there to take care of the venue staff such as the catering & bartending teams. A wedding day of coordinator is able to take on many duties that need to take place outside of the venue, such as floral and cake pick ups & deliveries. The day of coordinator will also be onsite at the venue to be sure that every task on the timeline they have created with you happens as planned.
Unless your family or friends are an industry veteran, we suggest that you stick with the experts. Allow your friends and family to relax and enjoy your day and you will thank us later. Professionals ensure that you have an amazing wedding day and make your dreams come true. Experts are your best friend and are a phenomenal investment. We can plan your whole wedding, guide you in the right direction and keep you on track for all that needs to be done. You are in control of how much you want to hire us for to help make your special day vision come to life.
As soon as you have your venue booked, you are ready for a Decor & Design consultation! We will review an extensive checklist pertaining to the venue you have booked to make sure not a single detail is forgotten. The sooner you book your decor, the more likely it will be that all the items you would like to rent will be available for your special day.
There is no set price on our services. It depends on how far we need to travel and the amount of decor you would like to rent. If you book a Decor & Design consultation with us, we will review all necessary information and quote you accordingly depending on everything you need.
If you would like to hire our team to deliver, set up and tear down the decor items for you, the following minimums are applied (depending on the time year):
- Venues up to 40 kms from our office must have a minimum invoice total with NWE of $2,500 before taxes & fees.
- Venues between 40 kms up to 175 kms from our office must have a minimum invoice total with NWE of $3,500 before taxes & fees.
- Venues over 175 kms from our office must have a minimum invoice total with NWE of $5,000 before taxes & fees
We recommend that you book for your absolute max guest count and not how many you think will come. After you book, you are able to make changes to your invoice up until 15 days prior to your wedding or event. This means that you are guaranteed on the quantity of items you’ve selected in case everyone RSVP’s but can also make those changes if a few people aren’t able to make it and are not charged to rent the items you no longer need.
Yes, we have a Customer Pick Up option for our clients who have a vision and know how, but more importantly have the time to execute it. We can also be hired to do a Decor & Design consultation with you to go over an extensive checklist for the venue you have booked so we can be sure nothing gets forgotten.
There is no minimum amount for a Customer Pick Up order.
Yes. There will be a “Warehouse Fee” applied to the order. This fee is to cover the time spent on packing the order, being present while the client is picking up and returning, cleaning the items, as well as restocking those items. The “Warehouse Fee” will vary in price depending on all that you will be renting from us.
There are a few items within our inventory gallery that are only rentable if NWE is hired for set up and tear down services. You’ll see a note in the description of the items that are not eligible for a pick up order. Example: Only those who hire NWE for set up and tear down are eligible to rent our premium linens.
This is a great question and we’ve seen a huge increase in outdoor events. There are a few items that we do not rent for outdoor use for customer pick up orders which you will see in the notes of the item descriptions. Also, all our lighter coloured linens that touch the floor/ground are not available for rent if being used on grass as we do not want any grass stains on our linens.
If you are renting linens (such as tablecloths, napkins, backdrop sheers, etc.) for a Customer Pick Up order, please note that these do not come ironed. Please make sure you allow yourself time for prep to iron/steam the fold creases when you are setting up your linens. Linens are only ironed if NWE is hired to set up your wedding/event.
NWE guarantees a pick up the business day before your wedding/event and the return must be the following business day. Please note that due to the nature of our business, NWE is not open on Saturdays, Sundays and/or holidays as we are tending to our clients who have booked us for delivery, set up/tear down as well as coordination services.
This all depends on what you are renting from NWE. All items must be picked up and returned in an enclosed vehicle. If you need any guidance on what type of vehicle and/or trailer size needed please email us. Also, note that you must pick up and return everything in one trip. We do not allow for multiple trips unless pre-approved in advance.
If you only have a few boxes/bins to pick up, we can certainly help you with that. We do encourage you to bring along some help if you have a huge order to pick up. As we typically have several weddings each weekend, we run a tight schedule and your time slot for picking up usually only takes a few minutes (depending on how much you are renting).
Tent rentals are one of the very few things we do not offer. If you do rent a tent, you can inquire about all our other services, such as decor rentals and wedding planning.